Refund policy

RETURNS AND REFUNDS:
We strive hard to provide you with the absolute best quality but realize that sometimes there might be issues with the product that leave you dissatisfied. Our returns policy laid out below is to deal with such situations.

• Damaged/Defective product: In case the packaging or the product is defective or damaged, then please raise it with us at 

  stgassociateskolkata@gmail.com

   Subject to verification, we will have a pick-up arranged and replace the order with something else of your choice, or give you the credits in your account for another purchase.
• Incorrect product/quantity shipped: In case we have shipped the wrong product or incorrect quantity, please flag it at support@stgtea.in and we will have it replaced with the correct product right away! Please allow us 7 days to arrange the replacements.
• Product replacement: In case you'd like to swap your ordered product for another variant, please notify us of the replacement request within 24 hours of receipt of your order. Once we verify that the returned product is unopened, we will reverse the paid amount as a gift card after deducting the return courier charges. The balance amount can then be used to place multiple orders on the STG website without a minimum order value until the amount on the card is exhausted.

Refunds:
The full amount paid will be refunded to the source of payment only as confirmed by the bank of both sides. For other concerns, please reach out to us at support@stgtea.in