Shipping policy

Thank you for visiting Small Tea Growers (STG), and welcome to our page detailing our shipping, and returns policies. Please go through the details below to find out answers to any questions you may have, or you can also check out our FAQ section. If there is additional information you need that is not provided here or in the FAQ section, please feel free to reach out to us through the Contact Us page.

  1. DOMESTIC SHIPPING:
    STG provides a very low cost domestic shipping on all orders, Our domestic shipping is handled by our logistics partners DTDC. We are working on adding more logistics partners so we can cover a wider area and provide multiple delivery options. We target to have your products delivered to you within 3-5 working days of you placing the order, however, sometimes it might take longer. Delivery times can also be impacted by holidays, severe weather, strikes, or bandhs.
  2. ORDER STATUS UPDATES AND TRACKING:
    You can log into your account to check for updates regarding your orders, and to track the order delivery. We use the following tags to denote the status of your order:
  • New: This order has been placed by the customer and needs to be processed
  • Processing: The order has started processing – this will now be printed as per requirements and packaged
  • Shipped: The order has been completed and dispatched by STG, and is on its way to you! You can track the order using the tracking information provided in your account or in the email
  • On Hold: The order has been put on hold. This could be due to a specific request by you, or because we need more information, or have some technical difficulty. You can reach out to us using the Contact Us section to find out more about your order
  • Cancelled: This order was cancelled, either by the user or by STG. If you want more information about this, please contact us.
  • Returned: This order was returned to STG. after 3 unsuccessful delivery attempts at the address you provided. Please contact us for more information and to decide how to proceed with redelivery and the extra charge
  1. CANCELLATION POLICY:
    Orders can be cancelled within 24 hours of being placed, but once they are dispatched, cancellations or modifications will not be possible.
    To cancel your order, please email us with your order number on support@stgtea.in within 24 hours of placing the order.